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目的了解浙江省市、县级疾病预防控制中心(疾控中心)对省疾控中心培训服务的满意度,分析并解决存在的问题,提高培训服务质量。方法抽取浙江省25个市、县级疾控中心1 064名职工,分成中心领导、中层干部和普通职工3个层面,以自填式问卷和定性访谈相结合的方法进行调查。结果对浙江省疾控中心提供的培训服务,满意及非常满意的比例在中心领导、中层干部和普通职工3个层面分别为88.89%、80.62%和74.65%。认为自己参加的各类培训次数适宜的分别为70.00%、47.86%和51.21%;认为偏少的分别为17.14%、43.19%和38.66%。3个层面均认为培训形式单一、内容缺乏新意和操作性欠缺是省疾控中心培训中存在的主要问题,并希望多采取“案例分析”“现场互动研讨”“实际操作演练”等培训方式。结论基层疾控中心对省疾控中心提供的培训服务总体满意度较好,但也存在针对中层干部和普通职工培训次数偏少,培训形式和内容缺乏新意,操作性欠缺等问题。
Objective To understand the satisfaction of provincial and municipal CDC (center for disease control and prevention) with provincial CDC training services, analyze and solve the existing problems and improve the quality of training services. Methods A total of 1 064 employees from 25 cities and counties in Zhejiang Province were collected and divided into three levels: central leaders, middle-level cadres and ordinary workers. The questionnaires were collected by self-administered questionnaires and qualitative interviews. Results The proportions of satisfaction, satisfaction and training provided by CDC in Zhejiang Province were 88.89%, 80.62% and 74.65% respectively at the three levels of leadership, middle-level cadres and ordinary workers. The appropriate number of trainings that they consider themselves participating in is 70.00%, 47.86% and 51.21% respectively, while the less-considered ones are 17.14%, 43.19% and 38.66% respectively. The three levels all think that the training form is single, the content is lack of new ideas and lack of operability is the provincial CDC training in the main problems, and hope to take more “case analysis ” “site interactive research ” “actual operation training ”And other training methods. Conclusions Primary CDCs are generally satisfied with the training services provided by CDC, but there are also some problems such as fewer training times for mid-level cadres and ordinary workers, lack of new training forms and contents, and lack of operability.