时间回溯到2004年,当马克·埃希成为罗切斯特-杰纳西地区运输局的负责人时,这一市区的公交车系统状况非常恶劣。该机构背负着450万美元的赤字,车辆准点率困于76%的水平上。官员们希望用其他许多城市相关机构当时处理类似情况的方法应对这一问题——大幅提高车票价格。埃希不同意这样做。“我决不认为我们可以要求乘客为没有达到预期的乘车体验支付更多的钱,”他回忆说。 Time goes back to 2004 when Mark Essy became head of the Transport Department at Rochester-Genesee, and the bus system in the city was in such dire state. The agency has a deficit of 4.5 million U.S. dollars and its on-time vehicle rate is stuck at 76%. Officials hope to tackle the problem with a number of other city-based agencies that deal with a similar situation at that time - a substantial increase in ticket prices. Eich did not agree to do so. “I do not think we can ask passengers to pay more for a ride than expected, ” he recalls.