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质量“，国际标准化组织（ISO）曾下过这样的定义：”质量是指产品或作业所具有能用以鉴别其是否合乎规定要求的一切特性或性能“。定义反映了人们对质量概念的认识由最初单纯着眼于产品方面，而发展到区分为产品质量和工作质量两个方面，后者促进了前者，两者相辅相成地发展便促
Quality ”, the International Organization for Standardization (ISO) has the following definition:“ Quality refers to the product or operation has to identify whether it meets all the requirements of the characteristics or performance. ”Definition reflects the quality of people The concept of awareness from the initial simple focus on the product, and the development is divided into two aspects of product quality and quality of work, which promoted the former, the two complement each other to promote development