建立了用于民用飞机客户服务产品研制的数模轻量化处理全流程SIPOC模型。在此基础上分析了现有流程输出与顾客需求间的差距及差距产生的原因,并采取了若干项改进措施。最终使流程周期缩短80%,且输出准确率满足下游顾客的要求,为民用飞机客户服务产品的研制提供了及时可靠的源数据保障。 Established a whole process SIPOC model for the development of customer service products for civil aircraft. Based on this analysis, the gap between the output of the existing process and the needs of the customers and the causes of the gaps are analyzed, and a number of improvement measures are taken. The process cycle is shortened by 80%, and the output accuracy meets the requirements of downstream customers, providing timely and reliable source data protection for the development of customer service products for civil aircraft.