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目的:了解审批人员审批服务满意度,改进审批服务方式。方法:自主设计审批人员审批服务满意度问卷调查表,选择2014年5月在市卫生行政许可QQ群内的审批人员为调查对象,进行网上电子邮件问卷调查。结果:调查对象在政务服务窗口岗位占42.5%、其他岗位57.5%。审批人员多途径首次获得一次性告知书,其中QQ群内一次告知书文档使用频率最高占35.0%。5项审批服务措施综合满意67.2%,基本满意32.2%,不满意0.6%。其中一次性告知书操作性满意度最高达85.0%,其次网上审批平台运行满意度达82.5%,公共卫生现场审核表、审批流程运行效果、审批结果公开形式满意度均低于80%。结论:审批人员认可、满意现行优化审批服务效能措施,审批服务限时办结制度和标准化审批服务措施有待完善。
Purpose: To understand the approving staff approval service satisfaction, improve the approval service. Methods: The independent design approval examine and approve the questionnaire of service satisfaction, and select the people who approve in the city health administrative permission QQ group as the investigation object in May 2014 to conduct online e-mail survey. Results: The respondents accounted for 42.5% in the government service window and 57.5% in other positions. For the first time, approvers received multiple one-way notification letters, of which the maximum frequency of use of a notification document in the QQ group was 35.0%. Overall satisfaction of the five examination and approval service measures was 67.2%, basically satisfied with 32.2% and not satisfied with 0.6%. One-time notification of operational satisfaction of up to 85.0%, followed by online approval platform operation satisfaction of 82.5%, public health site audit form, approval process operation results, the results of public examination of the form of satisfaction were less than 80%. Conclusion: Approval of approvers, satisfaction with the current optimization of approval service performance measures, approval service time limit for the completion of the system and standardization of approval services need to be improved.