电话咨询中心概念电话咨询中心又称呼叫中心(CallCenter以下统称为呼叫中心),是以电话作为主要接入手段,结合传真、E—mail、Web)等接入方式,快速、准确、友好地完成大规模信息分配和业务处理的客户服务中心(Customer Care Center)。它实际上是一种基于计算机与电话集成(Computer Telephony Integration)技术,充分利用通信网、计算机网和信息领域的多项技术,并与企业连为一体的完整的综合信息服务系统。 Call center concept Call center, also known as call center (CallCenter hereinafter referred to as the call center), is based on the phone as the main access means, combined with fax, E-mail, Web) and other access methods, quickly, accurately and friendlyly completed Large-scale information distribution and business processing customer service center (Customer Care Center). It is actually a complete integrated information service system based on Computer Telephony Integration technology that takes full advantage of many technologies in the field of communication networks, computer networks and information and integrates with enterprises.