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国网安徽无为县供电公司全面推行台区“三合一”客户经理制,按“设备主人制”原则,营配合一,缩短服务链条,前移服务窗口,着力解决居民客户关注的热点、难点问题,为居民提供专业化、精细化和差异化的服务。依托台区客户经理现场服务,不断转变客户经理服务意识,将客户的需求解决在现场。不断细化服务流程,强化服务培训,简化业扩流程,减少客户临柜次数,打造全方位优质服务理念。四措施提升台区客户经理服务水平
State Grid Anhui Wuwei County Power Company to fully implement the Taiwan District “triple play ” customer manager system, according to “equipment master” principle, camp with one, shorten the service chain, move forward service window, focus on resolving residential customers Hot, difficult issues for residents to provide professional, refined and differentiated services. Relying on the Taiwan area customer manager on-site service, customer service managers continue to change the sense of service, the customer’s needs at the scene. Continuously refine the service process, strengthen service training, simplify the industry expansion process, reduce the number of customer counters, to create a full range of quality service concept. Four measures to improve customer service manager of Taiwan area