眼下，不少企业都推出了服务承诺制度。承诺中相当一部分内容是直接或间接与服务时限有关的。也就是说，各企业都力争在最短时间内让客户获取最满意的产品或服务。然而，要使服务承诺时限不折不扣地贯穿于企业经营服务的全过程，特别是体现在每个员工的服务行为中，绝非易事。 Right now, many companies have introduced a service commitment system. A considerable part of the commitment is directly or indirectly related to the service deadline. In other words, companies strive to allow customers to get the most satisfactory products or services in the shortest time. However, to make the time limit of service prominently run through the whole process of business operation and service, especially in the service behaviors of every employee, it is by no means easy.