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曾几何时,顾客就是上帝的服务法则下,很多服务行业的从业者开始偏离核心的宗旨,变质,无下限,逐渐被贴上“奴性”的标签,一如盛行于农资行业的“过度服务”。那么,这种早已不是什么新鲜的热点话题,现象级的风气,在基层经销商中间的影响到底几何?从适度到过度,尊严和底线何在?从主动到被逼,行业的风气该如何正确安放?
At a time when customers were God’s law of service, many practitioners in the service industry began to deviate from the core tenets of deterioration and no-lower bound and were gradually labeled as “slaves,” as the “excess” prevailed in the agricultural industry service". So, this has long been nothing new hot topic, the phenomenon of phenomenon-level atmosphere, the middle of the grass-roots dealer influence in the end? From moderate to excessive, dignity and bottom line? From the initiative to be forced, the industry should be how to properly set the atmosphere ?