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[目的/意义]调查和分析澳大利亚公共图书馆政府信息服务所取得的良好成效并加以学习借鉴,对我国公共图书馆提高政府信息服务水平具有重要意义。[方法/过程]在文献分析的基础上,通过网络调查法探究澳大利亚公共图书馆开展政府信息服务的情况,介绍LA、LDS、PANDORA和AGLS 4个主要的服务项目,分析图书馆网站在政府信息导航、信息整合与参考咨询方面的服务。[结果 /结论]澳大利亚公共图书馆政府信息服务具有历史悠久,以公众需求为出发点,与政府部门开展合作,服务方式多样的特点,其成功经验可为我国公共图书馆开展政府信息服务提供借鉴。
[Purpose / Significance] Investigating and analyzing the good results of the Australian government’s government information service and learning from it are of great significance to the improvement of the government information service in our public library. [Methods / Processes] Based on the literature analysis, we explore the public information services carried out by Australian Public Libraries through online surveys, and introduce the four major service projects of LA, LDS, PANDORA and AGLS, and analyze the influence of library websites on government information Navigation, information integration and reference services. [Result / Conclusion] The Australian public library government information service has a long history, takes the public demand as the starting point, cooperates with the government department and has various service ways. Its successful experience can provide reference for our country public library to carry out the government information service.