在我经营管理企业的日常工作中,每天都离不开发现问题、研究问题、监控问题和解决问题等各种各样的问题管理具体工作。多年来,我一直希望我领导的企业中的所有管理人员都能高效、系统、深入地掌握问题管理的规律、原理和方法。但是,身在企业实务中的管理人员,虽然有问题管理的大量活生生的案例, 但却难以对问题管理的普遍规律和 In my day-to-day management of the business, I can not do without a day a variety of problem-solving tasks such as discovering problems, researching problems, and solving problems. Over the years, I have always hoped that all the managers in the enterprises I lead will be able to grasp the rules, principles and methods of problem management efficiently, systematically and in depth. However, managers who are in business practice have a lot of living cases of problem management, but they are hard pressed to deal with the general laws of problem management.