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贝恩公司最近对362家企业做了客户导向型增长分析调查,发现:80%的公司认为自己已经向客户提供了“上佳体验”的服务,但是,客户却表示只有8%的公司真正做到了这一点!巨大落差大多数公司都认为.他们的产品与服务正是客户所需要的。但事实却并非如此。贝恩公司最近对362家企业做了客户导向型增长分析调查发现:80%的公
Bain recently conducted a customer-led growth analysis survey of 362 companies and found that 80% of companies think they have provided “good experience” to their customers, but customers say only 8% of companies Really do it! Great fall Most companies think that their products and services are what customers need. But the fact is not the case. Bain & Company recently conducted a customer-oriented growth analysis of 362 companies and found that 80%