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随着旅游群体的增加,涉旅群体性事件呈高发态势。涉旅群体性事件作为群体性事件的重要组成部分,在对旅游业和旅游景地形象产生较大负面影响的同时,也扰乱了正常社会工作和生活秩序,对社会的稳定及和谐发展留下了隐患。基于对“7.24张家界涉旅群体性事件”的分析,化解涉旅群体性事件的策略是:加强对旅游市场的有效监督,建立健全相关政策和法规体系,建立诉求表达渠道,建立信息公开机制,建立健全现场处置机制。
With the increase of tourist groups, the mass incidents involving tourists have shown a high tendency. As an important part of mass incidents, the mass incidents involving people involved in traveling have a great negative impact on the image of tourism industry and tourist attractions as well as disrupting normal social work and life order, leaving the social stability and harmonious development A hidden danger. Based on the analysis of the “7.24 Zhangjiajie community trip involving tourists”, the strategy of resolving the group incident involving tourists is to strengthen the effective supervision of the tourism market, establish and improve the relevant policies and regulations, establish the channel of appeal expression and establish the information disclosure Mechanism, establish and improve on-site disposal mechanism.