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用户满意工程从1995年234个先进企业倡议开始，经过1996年8个部门的联合启动、12个部门的联合促进大会，正在向全国各地各企业逐渐铺开，这是一个十分及时的重要活动，从一定的意义上说，它牵住了经济建设的牛鼻子。1用户满意就是人民满意12亿人民都是用户，用户满意也就是人民
The customer satisfaction project began with 234 advanced enterprise initiatives in 1995. After a joint launch of eight departments in 1996 and a joint promotion conference of 12 departments, it is gradually spreading to enterprises across the country. This is a very timely and important event. In a certain sense, it has caught the nose of economic construction. 1Satisfaction of users is the satisfaction of the people. 1.2 billion people are users. User satisfaction is the people.