一位精明强干的秘书要处理的事务并不比日理万机的上司少,除了必备的打字,速记,电脑操作等技能外,还须有八面玲珑的交际手腕,因此秘书的口笔头能力会直接影响其上司,甚至整个公司的形象。在此笔者有意对《英语学习》尚未涉及却又是秘书日常工作中经常处理的商务文件做些补充,即答复投诉信(Reply to Complaint),邀请函(Letter of Invitation),新闻稿(Press Release),以及出差行程表(Itinerary)。 A shrewd and competent secretary has no fewer affairs to handle than any other good manager. Apart from the necessary skills of typing, shorthand and computer operation, there is also a need for a sleek and meticulous manner of communication. Therefore, the ability of a secretary to speak directly affects his superior, Even the whole company’s image. Here, I would like to supplement the business documents that “English learning” has not yet involved but is often handled by the secretary in his daily work: Reply to Complaint, Letter of Invitation, Press Release ), And itinerary.