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提升客户满意度是长期以来供电服务工作的重要主题。开封公司在“三集五大”体系建设的基础上,结合供电服务应急管理需求,建设了基于资源和信息共享的95598应急管理协同服务机制,为“大建设”、“大规划”、“大运行”、“大检修”、“大营销”提供了信息交流与资源共享的平台,对提高公司供电服务质量、提升客户满意度起到了积极而重要的作用。
Improving customer satisfaction is an important theme for long-term power supply services. Based on the system construction of “three sets and five systems”, Kaifeng Company established the 95598 Emergency Management Cooperative Service Mechanism based on resource and information sharing in light of the emergency management needs of power supply service, and established the “Large Construction”, “ ”, “ Big run ”, “ major maintenance ”, “ big marketing ”provides a platform for information exchange and resource sharing, and plays a positive and important role in improving the company’s power supply and service quality and customer satisfaction effect.