文明服务１２句诀安文良说话和气不忘“请”字，热情主动不忘“笑”字，讲清规定不忘“新”字，介绍服务不忘“真”字，执行价格不忘“严”字，秤量尺码不忘“准”字，收款算帐不忘“细”字，规章制度不忘“有”字，物资管理不忘“勤”字，局容局貌不忘“净”字，称呼顾客... Civilized Service 12 Sui Anwenliang Speaking and Qi not forgetting the word “please”, enthusiastically taking the initiative to not forget the word “laugh”, clarifying the requirement of not forgetting the word “new”, introducing service not forgetting the word “true”, and implementing the price not forgetting “strictly “Words, sizing” did not forget the word “quasi-”, the accounts did not forget the word “fine”, the rules and regulations did not forget the word “have”, the material management did not forget the word “diligence”, and the bureaucratic appearance did not forget the “net” Words, address customers...