随着“互联网+”时代的到来,网络空间成为了巨大的舆论场,其释放出的倒逼能量十分强大。网络群体性事件所呈现出的政府信任危机成为当代政府治理所面临的重要议题。通常,信任修复是一个长期的工程,通过建立制度调控机制,加强与公民的情感对话,转变治理理念等,以建设新型服务型政府,重塑社会形象与公信。 With the advent of “Internet + ” era, cyberspace has become a huge public opinion field, and its release of forced energy is very powerful. The crisis of government trust presented by mass incidents has become an important issue facing contemporary government governance. Generally, trust restoration is a long-term project to establish a new type of service-oriented government and reshape the social image and credibility by establishing a system of regulation and control, strengthening emotional dialogue with citizens, and changing governance concepts.