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与“举全国之力办世博”的2010年相比,2011年申城旅游服务质量非但没有下降,还在去年的基础上有所提升。12月28日市旅游局、市质协召开的“2011年上海市旅游行业行风满意度测评报告发布会”宣布:2011年上海市旅游行业行风满意度指数达到了87.99,比2010年上升2.92点。上海旅游行业游客满意度连续四年上升巩固世博年打下的基础,推进“世界著名旅游城市”建设,进一步促进了上海旅游服务质量的提升。2011年申城旅游经济总收入达3000亿元,接待旅游人数达2亿人次,其中入境游客量达800万人次,基本与“世博年”持平。
Compared with 2010, which held “the power of the whole country to run the Expo”, the quality of tourist services in Shanghai in 2011 not only did not decline, but also improved on the basis of last year. December 28 Municipal Tourism Administration, Municipal Quality Association held the “2011 Shanghai Tourism Industry Wind Satisfaction Assessment Report Conference ” announced: 2011 Shanghai tourism industry trades Wind Satisfaction Index reached 87.99, compared with 2010 Year rose 2.92 points. Shanghai’s tourist industry tourist satisfaction increased for four consecutive years to consolidate the foundation laid by the World Expo Year, promote the “world-renowned tourist city ” construction, and further promote the upgrading of Shanghai tourism service quality. In 2011, Shanghai’s total tourism economy reached 300 billion yuan, receiving 200 million tourists, of which 8 million were inbound tourists, basically keeping pace with the “Expo Year”.