医疗服务投诉是医患关系的一个不和谐因素,而临床一线的医疗质量不高、服务态度不好又是引起医疗服务投诉的主要原因。因此,医院应严格内部管理,通过建立医患危机预警机制,加强医务人员职业道德教育等手段,减少医疗服务缺陷,降低医疗服务投诉,构建和谐医患关系,使医院得以良性发展。 Complaints about medical services are a discordant factor in the relationship between doctors and patients. However, the quality of first-line clinical medicine is not high and the attitude of poor service is the main reason that causes medical service complaints. Therefore, the hospital should be strictly internal management, through the establishment of early warning mechanism of doctors and patients crisis, strengthen medical personnel professional ethics education and other means to reduce medical service defects, reduce medical service complaints, building a harmonious relationship between doctors and patients so that the hospital can be benign.