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移动运营商正在实施手机保险计划,以确保用户能很快重新上线,并防止用户转向其竞争者。对移动用户来说,有很多理由可以令其转向另一个运营商。贫乏的用户服务及高昂的价格常常被看作促使用户离开的主要因素,其实,丢失手机这么简单的事情也是一个没有被充分认识的促使用户离开的
Mobile operators are implementing mobile insurance plans to ensure users can get back online soon and prevent users from turning to their competitors. There are many reasons for a mobile user to switch to another carrier. Poor user service and high prices are often seen as a major factor driving users away, and the simple fact of losing a cell phone is also an unrecognized move that prompts users to leave