今年公司提出软性服务上五星,贵和售票处的每一位员工深深知道在实践中将优质服务理念落实到具体工作中的重要性。2014年3月28日的下午,当大家正在柜台忙碌时,84岁的刘自镕与81岁的刘友清伉俪一起搀扶着来到了柜台。王倩立刻起身问候并迎接了他们,请旅客坐下后,刘大爷拿出证件说要购买山航的早航班机票,经北京转机前往洛杉矶。王倩立刻为老人查询了航班信息并预订座位,刘大爷接 This year the company proposed soft services, five-star, expensive and ticket office staff deeply aware of the practice of quality service concept into the implementation of the specific work of importance. On the afternoon of March 28, 2014, when everyone was on the counter busy, 84-year-old Liu Zirong and 81-year-old Liu Youqing came to the counter with their arm. Wang Qian Li immediately got up and greet them and greet them. After the passenger sat down, Uncle Liu took out the certificate and said he would like to purchase the early flight ticket of Shandong Airlines and transfer to Los Angeles via Beijing. Wang Qian immediately check the flight information for the elderly and book a seat, Uncle Liu then