一、业务流程再造的缺陷业务流程再造是９０年代发源于美国的一种新的管理思想，是针对企业业务流程的基本问题进行反思，并对它进行彻底地重新设计，以便在成本、质量、服务和速度等当前衡量企业业绩的这些重要尺度上取得显著的进展。该思想最早由美国哈佛大学教授迈克尔·哈 First, the shortcomings of business process reengineering Business process reengineering in the 1990s originated in the United States a new management thinking is to reflect on the basic issues of business processes and re-design it thoroughly in order to cost, quality, Significant progress has been made on these key metrics of current business performance, such as service and speed. The idea was first taught by Harvard University Michael Ha