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目的降低我院门诊西药房处方调配差错率,提高药房调配质量。方法应用六西格玛管理法,通过定义、测量、分析、改进和控制,查找与分析处方调配差错的关键因素进行改进。结果改进措施后处方调配差错率低于改进措施前。结论六西格玛管理法适用于医院药房的处方调配质量管理,能够减少了处方调配差错率。
Objective To reduce the error rate of prescribing western pharmacy prescriptions in our hospital and improve the quality of pharmacy deployment. Methods Six sigma management method was applied to improve and control the key factors in finding and analyzing prescription allocation errors by defining, measuring, analyzing, improving and controlling. Results After the improvement measures, the error rate of prescription allocation was lower than before the improvement measures. Conclusion The Six Sigma method is suitable for quality management of prescription pharmacy in hospital pharmacies, which can reduce the error rate of prescription deployment.