我国现行的解决消费争议的五种途径有其自身的局限性,探求一种更为合理的解决方法有重要的社会意义。本文分析了消费争议仲裁的必要性,提出了在我国消费者协会中设立消费争议仲裁办事机构的具体设想。 Our country’s current five ways to solve consumer disputes have their own limitations. To explore a more reasonable solution has important social significance. This article analyzes the necessity of arbitration of consumer disputes and puts forward the concrete plan of setting up the arbitration office of consumer disputes in the consumer associations in our country.