情感是对外界刺激肯定或否定的心理反映如喜欢、愤怒、恐惧、爱慕、厌恶等。人的情感有生理、物质、精神上的多方面需要,如生存的需要、成长的需要、事业发展的需要、信任的需要等等,因人而异、因时而异。从企业管理的角度看,人的理想、欲望、精神、价值追求等情感因素在企业发 Emotions are positive or negative psychological stimuli to the outside world such as like, anger, fear, admiration, dislike and so on. People’s emotions have physiological, material and spiritual needs, such as the need for survival, the need for growth, the need for career development, the need for trust, etc., which vary from person to person and from time to time. From the perspective of business management, people’s ideals, desires, spirits, the pursuit of value and other emotional factors in the business