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目的:提高产科质量,保证门诊医疗服务水平。方法:使用分层整群随机抽样问卷调查的方法,对2008年4～8月在产科门诊进行产前检查的孕妇约36521人次中的500人进行内容包括产检候诊时间、产检意愿、对产检环境和服务的评价及费用承受能力等共计10项需求进行调查。结果:产科门诊医疗服务需求迫切性依次为改善就诊环境,缩短产检候诊时间,增加副高级以上医师出诊,增设周六、周日门诊及面对面咨询门诊,合理费用等。结论:产科门诊病人医疗需求具有多样性,医院应重视就诊环境改善,高峰期病人的有效分流,合理收费等。应提高服务水平,搞好连续医疗服务,满足不同层次患者需求。
Objective: To improve obstetrics quality and ensure outpatient medical services. Methods: A stratified cluster random sampling questionnaire was used to survey about 500 out of about 36521 pregnant women who performed prenatal checkups in obstetrics outpatients from April to August in 2008 including the time of antenatal check-up, the intention of antenatal check-up, And service evaluation and affordability of a total of 10 demand for investigation. Results: The urgency of obstetrics and gynecology outpatient medical services was to improve the treatment environment, shorten the waiting time for medical examination, increase the attendance of doctors above associate level, increase the outpatient service on Saturdays and Sundays, face to face consultation and outpatient service, and reasonable expenses. Conclusion: The medical needs of obstetric outpatient patients are diversified. The hospital should pay attention to the improvement of the treatment environment, effective diversion of patients during peak periods and reasonable charges. Should improve the level of service, improve continuous medical services to meet the needs of patients at different levels.