《如何提供令顾客惊叹的客户服务》教你如何提高服务质量,获取更大利润,是客户服务人员必备的圣经A布兰顿格德弗雷说,仅满足顾客的需求并不够,一定要让顾客感到欣喜,因为顾客的需求不仅得到了满足,还超出了预期。我们都知道客户服务,但未必懂得其真正含义。可以说,这几个字包含的意义非常广泛,它包括回答问题、解决疑难、打破经营僵局、查找不足、修补漏洞、安慰愤怒者、鼓励胆小者,以及时不时上演置于死地而后生的戏码,想出出奇制胜的招数来解决难题、化解危机。 “How to Provide Customer Service Excited by Your Customers” Teach you how to improve service and profitability as a necessary Bible for customer service personnel. Brandon Dreyfre said that it is not enough to meet only the needs of customers. Customer delight, because the customer’s needs have not only been met, but also exceeded expectations. We all know customer service, but not necessarily understand its true meaning. It can be said that these words contain a wide range of meanings. They include answering questions, resolving problems, breaking management stalemate, finding inadequacies, fixing loopholes, comforting angry people, encouraging cowards, and occasionally staged playmates , Come up with surprisingly winning tactics to solve problems and defuse the crisis.