作者对上海市1278名女学生热线电话社会效益评价进行调查，结果发现；打过多次和一次者各为5.9％和10．3％，再次使用电话率为36.4％。打过者认为咨询员态度热情67％，有帮助40.8％，需宣传86％。希望解决的问题依次为学习、人际关系、情绪变化等。Logistic回归分析表明；影响打电话的因素主要有想打热线电话、咨询员态度热情、知道电话号码、家中有电话。 The survey of 1278 female students in Shanghai on the social benefits of hotline surveys found that they played 5.9 times and 10.3% of those who played many times and once, respectively, and re-used the call rate of 36.4%. Players think counselors enthusiasm for 67%, 40.8% help, 86% need to be publicized. Hope to solve the problem followed by learning, relationships, mood changes. Logistic regression analysis showed that the main factors that affect the phoning are to make hotline, consultants enthusiasm, know the phone number, home phone.