目前,航班延误后服务工作做得不到位,引发的投诉呈上升趋势,由此造成旅客拒下飞机、拒乘以及冲击廊桥、冲击安检通道等事件时有所闻,这事关广大消费者的利益,事关民航健康发展的基础性和关键性问题。民用机场必须见微知著,深入教育培训和研究,进一步熟悉航班正常工作的相关规定标准,探讨航班延误后旅客的心理特点和需求,以利于有针对性地做好工作,提高服务保障质量,维护良好的运行秩序。 At present, after the flight delays, the service work is not done well and the number of complaints raised is on the rise. As a result, visitors have heard about such events as refusing to take off the plane, refusing to take the board, and impacting the security corridor. The interests of civil aviation related to the healthy development of the basic and key issues. Civil airports must see a little know, in-depth education and training and research, to be more familiar with the relevant provisions of the normal flight standards, to explore passenger psychological characteristics and needs after the flight delay, in order to facilitate targeted work to improve the quality of service support and maintain a good Running order.