多年的督导工作中,我常碰到社工苦恼的共性的临床问题,其中包括如何改善社工与服务对象的合作关系,以免个案处于瓶颈、进退维艰的境况。例如,一个服务对象认为社工没有给予他金钱或物质的实质性帮助,与社工的关系不但僵化,而且非常恶劣,他不断投诉社工,甚至向邻里散发否定社工工作的言论,使社工的地区工作难以开展。社工感到来访者蛮不讲理、惹是生非,对来访者出现负面情绪,负面情绪甚至拖垮了社工下班后的私 During many years of supervisory work, I often encounter the common clinical problems that social workers are worried about. This includes how to improve the cooperative relationship between social workers and clients in order to avoid the bottlenecks and the dilemma of the cases. For example, a client does not think social workers provide any substantial financial or material help. The relationship with social workers is not only rigid but also very bad. He constantly complains to social workers or even distributes neighbors to denounce social work, making it hard for local workers to work hard Carry out. Social workers feel that visitors are unreasonable, provoke students’ flirtation, negative emotions to visitors, negative emotions and even ruined social workers after get off work