本文通过二个具体案例,分析复印病案时导致突发事件的各种因素,提出在特殊情况下对纠纷病案的复印工作需更加谨慎,病案管理人员要以良好的业务能力和责任感,采取最有效的防范措施,注重对病案的保护和对工作人员的自身防护,以避免、减少突发事件的发生,规范病案复印工作以确保医患双方的合法权益,以减少和防范医疗纠纷的连锁反应,并起到防微杜渐的作用。 Through two specific cases, this article analyzes various factors that lead to emergencies when photocopying medical records, and proposes that we should be more cautious about the copying of medical records in case of special circumstances. Medical staff should take the most effective and responsible attitude in their work. Of the prevention measures, pay attention to the protection of medical records and staff to protect themselves in order to avoid and reduce the incidence of emergencies, standardized medical records to ensure the legitimate rights and interests of both doctors and patients to reduce and prevent the chain reaction of medical disputes, And play a preventive role.