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在消费纠纷中,相对于经营者而言,消费者总是处于弱势地位,基于平衡之需要,解决消费纠纷应以保护消费者合法权益为出发点和归宿。囿于我国解决消费纠纷的非讼方式缺乏刚性以及诉讼方式自身存在缺陷,导致我国消费纠纷之解决往往忽视保护消费者权益这一核心价值。在商品经济高度发达的当今社会,矫正此种价值错位尤为紧迫和必要。
In the consumer disputes, relative to the operators, consumers are always in a weak position, based on the needs of balance, consumer disputes should be resolved to protect the legitimate rights and interests of consumers as the starting point and destination. In our country, the non-litigation method to solve consumer disputes is lack of rigidity and the litigation method has its own defects. As a result, the solution of consumer disputes in our country often neglects the core value of protecting the rights and interests of consumers. In today’s highly-developed commodity economy, it is especially urgent and necessary to correct such dislocation of value.