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在读者服务工作中,图书馆员与读者之间发生冲突是不可避免的现象,它对图书馆功能的实现具有消极作用。因此,图书馆员与读者之间的沟通至关重要。
In the service of readers, conflicts between librarians and readers are inevitable, which has a negative effect on the realization of library functions. Therefore, communication between librarians and readers is crucial.