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IT产业无疑是从上世纪中叶至今对人类生活影响最深的行业,它仅用短短几十年的时间便让人类社会的发展迈上新的信息时代的台阶。IT涵盖了日常生活的方方面面,IT服务则贯穿产品的整个生命周期,包含咨询设计、集成实施、运行维护、服务管控等不同阶段。如今,市场经济也已步入了服务经济的时代,“消费者为王”的服务理念深入人心,为此,如何更好地提供IT服务并
The IT industry is undoubtedly the industry that has deepened the human life ever since the middle of the last century. It has taken the development of human society to a new stage of the information age in just a few decades. IT covers every aspect of daily life, and IT services run through the entire life cycle of a product, covering different phases of consulting and design, integration and implementation, operation and maintenance, and service control. Today, the market economy has entered the era of service economy, “consumer king ” service concept enjoys popular support, and to this end, how to provide better IT services and