“六西格玛”———就是阿拉伯数字6加上希腊字母σ(6σ)。它是一种统计测量方法和管理理念。在商业和工业领域,6σ有很广的含义。很多人一听到“六西格玛”,就会感到恐惧。他们要么认为“六西格玛”系统过于神秘、过于复杂,要么认为那是领导强加给他们的麻烦事。其实,“六西格 “Six Sigma” is the Arabic numeral 6 plus the Greek letter σ (6σ). It is a statistical measurement method and management philosophy. In business and industry, 6σ has a very broad meaning. Many people feel fear when they hear Six Sigma. They either think that the Six Sigma system is too mysterious or complex, or that it is a nuisance that the leadership imposes on them. In fact, "Six Sigma