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目的:解决一起客户抱怨。方法:采用计划评审技术。结果:增加采血人员,实施了质量改进。结论:应用精细化管理思路,可以提高实验室质量改进效果。
Purpose: To resolve a customer complaint. Method: Adopt plan review technology. Result: Increased blood collection personnel and implemented quality improvement. Conclusion: The application of refined management ideas can improve the quality of laboratory results.