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当前,我国处于社会结构转型的变革时期,在利益格局中处于相对不利地位的弱势群体在规模上有扩大之势。弱势群体在不满情绪的趋势下开始通过上访来维护自身利益。上访者与信访部门缺乏必要的心理沟通,最后导致双方在互动过程中产生了不和谐现象。本文认为,除了运用强制手段处理过激上访行为以外,还应该通过心理沟通来缓和冲突,构建心理调节机制以达到处理上访问题时的最佳效果。
At present, China is in a period of transformation in the transformation of social structure, and the disadvantaged groups that are relatively disadvantaged in the pattern of interests have expanded in size. Vulnerable groups in the trend of dissatisfaction began to petition through the maintenance of their own interests. The lack of necessary psychological communication between the petitioner and petitioners led to the resulting discord between the two parties during the interactive process. This paper argues that in addition to using coercive tactics to handle exaggerated petitions, the article also suggests that psychological communication should be used to ease the conflict and to establish a psychological adjustment mechanism so as to achieve the best effect when dealing with petitions.