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质量控制与评价是品质管理工作中的核心,本文主要探讨中国台湾地区老人长期照护机构养老服务质量评价的制度与方案,借鉴其经验与启示,为构建适合大陆地区机构式养老服务质量评价体系提供参考。
Quality control and evaluation are the core of quality management. This paper mainly discusses the system and plan of evaluating elderly care service quality in the long-term care of the elderly in Taiwan of China. Drawing lessons from its experience and enlightenment, this article provides a framework for evaluating the service quality of the aged care service in mainland China reference.