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为提升数字图书馆知识服务的质量与水平,促进数字图书馆服务创新,本文构建了数字图书馆知识服务能力成熟度评价模型。借鉴能力成熟度模型(CMM),以数字图书馆知识服务能力为研究对象,从过程能力与基础资源能力两个维度构建数字图书馆知识服务能力成熟度模型,确立了知识服务能力成熟度评价体系,利用实证研究方法对评价模型进行检验,确定指标权重,提出数字图书馆知识服务能力成熟度评价方法。
In order to improve the quality and level of digital library knowledge service and promote the innovation of digital library service, this paper constructs the maturity evaluation model of digital library knowledge service capability. Using the Capability Maturity Model (CMM), taking the digital library knowledge service ability as the research object, this paper constructs the digital library knowledge service capability maturity model from the two dimensions of process capability and basic resource capability, and establishes the knowledge service capability maturity evaluation system , Using empirical research methods to test the evaluation model to determine the weight of indicators, digital library knowledge service capabilities maturity evaluation method.