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办公桌上的电话铃又响了,我接起了电话:“喂,你好。”“你好……我找……小王。”电话那头是一个有些迟疑的女声,然而这会儿小王正巧不在。“小王不在,你有什么事吗?”“我要……投诉……”是投诉电话,虽然不是专门负责处理投诉建议的部门,但是我们办公室也时常会接收和处理一些信访投诉。我的心一沉,听她接着说下去。“我要投诉你们医院的……药房,我……我来看病开了药……药房窗口不让我拿药!”
“” “Hello ... I find ... Wang.” “The other end of the phone is a hesitant female voice, However, at this moment, Wang is not there. ”“ ”“ ”I want to ...... Complaint ...... “ is a complaint telephone, although not specifically responsible for handling complaints and suggestions department, but our office often receive and handle some petitions Complaints. My heart sank, listen to her and then go on. ”I want to complain about your hospital ... pharmacy, I ... I see a doctor opened the medicine ... pharmacy window will not let me get the medicine!"