知识经济时代是一个软性因素占主导地位的时代,如果管理一味地依赖指挥和控制是难以达到满意效果的。而情感管理高度关注“软性因素”,它将使管理行为不再是冷冰冰的命令和强制,而是贯穿着激励、信任和关心,体现着管理者对人性的高度理解和重视。情感的“两极性”情感是指一个 The age of knowledge-based economy is an age where soft factors dominate. If management relies on command and control blindly, it will be hard to achieve satisfactory results. Emotional management pays close attention to “soft factors”. It will make management no longer a cold command and coercion. Instead, it embodies encouragement, trust and concern, which embodies managers’ high understanding of human nature and importance. Emotional “bipolar” emotion refers to one