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目的探析《食品药品投诉举报管理办法》(试行)的新特色。方法对2011年12月29日国家食品药品监督管理局发布的《食品药品投诉举报管理办法》(试行)(国食药监办〔2011〕505号)进行分析。结果与与结论《食品药品投诉举报管理办法》(试行)完善了投诉举报的途径;明确了投诉举报机构的主要职责;明确了投诉举报应予受理和不予受理的情形;明确了投诉举报的分类办理;明确了投诉举报的跟踪督促和分析处理程序;明确了受理、办结等时限。
Objective To explore the new features of “Measures for the Administration of Reportable Complaints about Food and Drugs” (for Trial Implementation). Methods The “Measures for the Administration of Food and Drug Complaints Reporting” (Trial) (State Food and Drug Administration [2011] No. 505) issued by the State Food and Drug Administration on December 29, 2011 was analyzed. Results and Conclusions The Measures for the Administration of Food and Drug Complaints Reporting (for Trial Implementation) have perfected the ways of reporting complaints, clarified the main responsibilities of reporting and reporting agencies, clarified the circumstances in which complaints and complaints should and should not be accepted, Classified management; a clear complaint tracking and supervision and analysis and reporting process; a clear admissibility, such as time limit.