随着物流市场竞争的不断加剧,提升物流服务质量已成为物流企业提高自身市场竞争力,获取经济利润的主要手段。铁路物流作为我国物流市场上的一大运输主体,长期以来形成了重发轻到、重生产轻经营、重装车轻收入的物流服务理念,对到达端物流服务标准化问题关注较低,这给铁路物流经营的改善造成了极大制约。针对铁路物流到达端物流服务流程标准化问题进行了研究。 With the continuous intensification of the competition in the logistics market, upgrading logistics service quality has become the main means by which logistics enterprises can improve their market competitiveness and obtain economic profits. As a major transportation body in China’s logistics market, railway logistics has long formed a concept of logistics service that re-sends light and re-produces light business and reload light trucks, paying less attention to the standardization of logistics services on arrival. This gives The improvement of railway logistics management has caused great constraints. Aiming at the standardization of railway logistics service flow to the end logistics was studied.