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目的:探讨应用标准化电话随访模式进行产后延伸护理服务的效果。方法:选取2015年10~12月在浙江省玉环县人民医院分娩的足月初产妇164例,随机分为两组各82例,对照组给予常规电话随访,观察组在调查产妇需求的基础上,实施标准化电话随访模式,比较两组对随访服务的满意度、产妇健康知识掌握程度、产妇泌乳量不足与产褥期并发症发生率以及新生儿不良反应情况。结果:观察组对服务态度、护理指导、解答疑问的满意度均高于对照组(P<0.05);观察组产妇健康知识水平优于对照组(P<0.05);观察组泌乳量不足与产褥期并发症发生率低于对照组(P<0.05);观察组新生儿不良反应发生率低于对照组(P<0.05)。结论:标准化电话随访模式能够提高产后延伸护理的质量,有利于促进母婴健康,提高护理满意度。
Objective: To explore the effect of using standardized telephone follow-up model for extended postnatal care services. Methods: Totally 164 full term primiparous women who were delivered at Yuhuan People’s Hospital of Zhejiang Province from October to December in 2015 were randomly divided into two groups of 82 cases each. The control group was given conventional telephone follow-up. On the basis of investigating the demand of mothers, Implementation of standardized telephone follow-up model, compared with the follow-up service satisfaction, maternal health knowledge, lack of maternal lactation and the incidence of postpartum complications and neonatal adverse reactions. Results: The satisfaction of service attitude, nursing guidance and answering questions in the observation group were higher than those in the control group (P <0.05). The health knowledge of the observation group was better than that of the control group (P <0.05) The incidence of complications was lower than that of the control group (P <0.05). The incidence of neonatal adverse reactions in the observation group was lower than that of the control group (P <0.05). Conclusion: Standardized telephone follow-up model can improve the quality of postnatal extension nursing, promote maternal and child health and improve nursing satisfaction.