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论述了数字环境下参考咨询服务的新特点和在线参考咨询服务发展的现状,指出以协作咨询服务为中心的服务是虚拟图书馆的核心业务,进一步探讨了这种全新的在线咨询服务模式。
It discusses the new features of reference services and the development of online reference services in the digital environment. It points out that the service centered on collaborative consulting services is the core business of virtual libraries, and further explores the new online service model.