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物业管理行业是伴随房产行业兴起的新兴服务行业。树立“以业主为本”的人文服务观念是此行业发展之本。本文论述了此观点的由来和重要性,以及落实“人文关怀”的举措。
The property management industry is an emerging service industry with the rise of the real estate industry. Establish the “owner-oriented” concept of human services is the development of this industry. This article discusses the origin and importance of this view, as well as the implementation of “humane care” initiatives.