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2013年10月31日,保监会公开披露了前三季度保险消费者权益投诉情况:保监会及各保监局接收各类涉及保险消费者权益的投诉总量达15080件,同比增长28.44%;反映投诉事项16016个,同比增长27.25%。从投诉渠道来看,12378投诉维权热线成为保险消费者表达诉求的主要渠道,受理投诉11998件,约占投诉总量近八成。有些问题。基层解决不了,迫使保险消费者进京上访。2013年一季度,保监会机关共接待保险消费者进京匕访28批次,从涉及机构类型看,人身险公司15批次,财产险公司13批次。据对投诉案件类型的统计分析。保险合同纠纷仍为投诉的“重灾区”。2013年前三季度,涉及保险公司的合同
On October 31, 2013, the CIRC publicly disclosed the complaints about insurance consumers’ rights and interests in the first three quarters: CIRC and CIRC received 15,080 complaints about the rights and interests of consumers, up 28.44% over the same period of last year; 16,016 events, an increase of 27.25% over the same period of last year. From the perspective of complaint channels, 12378 complaint hotline has become the main channel for insurance consumers to express their demands, accepting 11,998 complaints, accounting for nearly 80% of the total complaints. some problems. Grassroots can not solve the problem, forcing insurance consumers to petition in Beijing. In the first quarter of 2013, the CIRC authorities received a total of 28 dailies for insurance consumers visiting Beijing, including 15 batches of life insurance companies and 13 batches of property insurance companies from the types of organizations involved. According to the statistical analysis of the types of complaints. Insurance contract disputes are still complaints of “hardest hit.” In the first three quarters of 2013, contracts involving insurance companies