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步入十岁的云南联通在各方面都已相对成熟,200多万户用户占据着云南移动市场的1/3强。在云南,虽然通信市场的竞争相对其他省份好一些,但对于一个正在经历10年分水岭的企业,云南联通一样面对着来自市场的挑战。如何在10年的平台上,把企业带向更高层次,像其他运营企业一样,在产品同质化的情况下,云南联通也不可避免要在服务上做文章。围绕服务,云南联通注重的是通过细节的打造,使用户在享受云南联通的服务时充分体会到云南联通服务的体贴与周到。而所有细节的打造,前提是以用户的感受为出发点。
Ten years into the Yunnan Unicom in all aspects have been relatively mature, more than 200 million users occupy the mobile market in Yunnan 1/3 strong. In Yunnan, although competition in the communications market is better than that in other provinces, Yunnan Unicom faces the same market-challenged challenge to a company that is going through a 10-year watershed. How to bring the enterprise to a higher level on the platform of 10 years? Like other operators, in the case of product homogeneity, Yunnan Unicom will inevitably have to make an issue in service. Around service, Yunnan Unicom focus is built through the details so that users enjoy the services of Yunnan Unicom fully appreciate the thoughtful and thoughtful service of Yunnan Unicom. And all the details of the building, the premise is based on the user’s feelings as a starting point.