沟通是人与人之间的一座桥梁。随着社会的发展,人们对医院的要求越来越高,觉得医院不仅是提供治疗的地方,也是提供服务的地方。人性化的沟通已经成为我们工作的一项重要内容,它能帮助我们建立相互尊重、信任、配合、友好的医患关系。作为肿瘤科的护士,我们经常面对的是身患绝症的患者,初患肿瘤,患者往往不愿意也不接受这个事实。我记得有一个肝癌患者,第一次来我们科室治疗的时候脾气非常暴躁,经常和我们说不上几句话就开始暴跳如雷,科室里年长一点的护士还好,年 Communication is a bridge between people. With the development of the society, people are demanding more and more hospitals. They think that the hospital is not only the place where the treatment is provided but also the place where the service is provided. Humanized communication has become an important part of our work. It helps us to establish a doctor-patient relationship that is respectful, trustful, cooperative and friendly. As a nurse oncology, we often face the terminally ill patients, initially suffering from cancer, patients are often unwilling to accept this fact. I remember a liver cancer patient, the first time we came to our department treatment temper very temper, and we often say a few words began to furious, the older nurses in the office fortunately, the year